This policy governs the refund process for your purchase of the digital product “The Healthy Eating Guide” from our ecommerce website.
1. Eligibility for Refund
To be eligible for a refund, you must request the refund within 15 days from the date of purchase. No refund requests will be accepted or honored beyond this 15-day period.
2. Procedure for Requesting Refund
To request a refund, you must contact our customer support via the contact form available on our website, or by emailing us at email@example.com, within 15 days of your purchase. In your request, please include your order number, date of purchase, and the email address used for the purchase. This information is required to locate your order in our system.
3. Refund Process
Upon receiving your refund request, we will investigate your case. If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days, depending on your card issuer’s policies.
No refunds will be issued for customers who:
- Have not provided sufficient evidence to validate their claim.
- Are making their refund request for the second time for the same product.
- Are requesting a refund after 15 days from the date of purchase.
5. Changes to Refund Policy
We reserve the right to update this refund policy at any time, and the changes will take effect immediately after they are posted on our website. It is your responsibility to check our website periodically to stay informed about any changes to this policy.
6. Contact Us
If you have any questions about our refund policy, please contact us at firstname.lastname@example.org
Thank you for your understanding and cooperation in this matter. We appreciate your business and hope to continue providing you with high-quality, digital products for your health and wellness needs.